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20 Best RPA (Robotics Process Automation) Tools in 2020
Robotic process tools are indispensable for automation of the repetitive back-office processes. There are numerous RPA tools available in the market and choosing one could be a challenge.
Following is a curated list of top 20 handpicked RPA software with popular features and latest download links
1) Another Monday
Another Monday offers a complete automation Ensemble that covers the automation journey from end to end.The automatic process analysis via their new tool AM Muse can easily be exported to the AM Composer with its intuitive Drag&Drop implementation interface. Unique Split & Pull architecture for maximum efficiency and scalability. Straightforward and centralized administration through AM Console.
- Automatic documentation of process logic with AM Muse
- Drag & Drop workflow configuration: no developer knowledge needed
- Quick scaling: Unique ability to pull tasks from database, task transparency due to data collection. Operation at full capacity – little to no idle times
Download link: anothermonday.com
Linx is a no-code RPA platform that enables the rapid development and deployment of automated processes and tasks. Linx offers a no-code IDE designer that significantly speeds up development and a hosted server – for fast, no fuss, 1-click deployment.
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- Easy-to-use, drag-and-drop IDE designer
- Hosted cloud service for hassle free deployment
- 100+ Prebuilt components for services, programming functions, actions & automations
- Easily Integrate with SaaS tools, legacy systems and any ODBC, OLE DB and NoSQL databases
- Create, host or consume REST or SOAP APIs
- Trigger automations with timers, incoming API calls and message queues
- Typically 5x faster to automate a task than traditional software development
Download link: linx.software
WinAutomation provided by Softomotive is the world’s best, and longest standing, desktop automation tool, bringing the benefits of Robotic Process Automation to your desktop.
- Easy to use automation development environment offers an intuitive user-interface with drag & drop functionality and Macro or Web Recorders for building new automations quickly.
- Over 300+ pre-build actions for automating any task on any desktop or web-based application.
- Web Automation supporting web testing, and data extraction across 3 major browsers (IE, Firefox, Chrome).
- Desktop RPA, installed directly on employee workstations avoids server installation or any other significant, hidden costs.
Download link: winautomation.com
Automate, by HelpSystems, is a comprehensive RPA platform designed to automate repetitive and manual processes across your organization. Automate provides 5x the value of other solutions through its ease of use, stable and robust functionality, and ability to scale your automation strategy.
- Over 600 prebuilt automation building blocks
- Graphical workflow design brings IT and business teams together
- Ability to integrate with an extensive list of applications
- Intelligent automation capabilities with advanced conditions and trigger scenarios
- Industry leading security, auditing, and integration capabilities
- Centralized visibility, management, and reporting and analytics within distributed networks
Download link: helpsystems.com
Use Automai RPA to streamline your business processes, reduce time and eliminate errors. Part of our Robotic Automation Platform which allows you to use the same automation scenarios for the lifecycle of all the applications used for your business processes. Experience the benefits of a single platform for automated robotic testing, robotic monitoring, and robotic virtual workforce.
- Completely Code-less – extremely intuitive scenario builder using recorder and user actions.
- Guaranteed to work with all the environments in your business: from Citrix, to fat client, to web applications.
- One platform to serve the automation needs of your Business, development, and operations teams
- Save on training and implementation costs.
Download link: automai.com
6) Automation Anywhere
Automation Anywhere RPA tool combines conventional RPA with intellectual elements like language understanding and reading any unstructured data.
- Intelligent automation for business and IT operations
- Uses SMART Automation Technology
- Rapidly Automates complex and complicated tasks
- Distribute tasks to multiple computers
- offers scriptless automation
UiPath is a highly extensible Robotic Process Automation(RPA) tool for automating any desktop or web apps. It allows global enterprises to design, deploy a robotic workforce for their organization.
- Uipath can be hosted in virtual terminals or cloud environments
- Provide support for a high range of applications to work with, which includes web and desktop applications
- Auto-login features to run the bots.
- Scraping solution which works with.Net, Java, Flash, PDF, Legacy, SAP, with absolute accuracy
Blue Prism RPA tools help business operation to be agile and cost effective by automating, manual, rule-based back repetitive office processes. The tool provides a flow chart like a designer with drag and drops feature to automate various business processes.
- Easily implemented in the short time span of 4 to 6 weeks
- Robust and feature-rich analytics suite
- The tool doesn’t require programming skills to implement
- Build highly efficient and automated end-to-end business processes
- Improved Control Room to offer real-time feedback
Pegasystems automation tool supports all usage scenarios. Pega unifies architecture based on a business rule management system and predictive analytics decision management mechanism.
- Open APIs that quickly connect to your existing services
- Actionable intelligence helps you to automatically finds processes to optimize
- The adaptive intelligence that learns on the fly
- Captures insights at the desktop. It gets complete details of how work gets done.
OpenConnect automatically discovers, automate, and improve service processes and optimize workforce productivity. The tool helps you to address all types of operational and competitive challenges.
- Entirely server-based architecture
- Dashboard views with real-time status
- Centralized governance
- Highly secure, encrypted data.
- Advanced connectivity capabilities
11) KOFAX from Lexmark
Kofax RPA is one of the most efficient way to acquire, enhance and deliver information from any application or data source. This includes a website, portals, desktop applications and enterprise systems without any coding.
- Helps you to remove errors by Automating Data Gathering and Input
- Increase Operational Efficiency with Intelligent Software Robots
- Monitor and Optimize Processes with Robotic Process Intelligence
- Deploy, manage and execute robots from a centralized server
- Built-In Analytics and Process Intelligence
Gian is a software platform for humans to deploy advanced skill robots in their workplace.
- Boost Efficiency of your organization
- Precisely measure all the activities performed by the Robot which allows you to analyze each automated process.
- Giant helps you to standardize your business process.
- Employees can put their focus on more creative processes and spend more time in the creative processes.
Download link: http://g1ant.com/
WorkFusion is a (SaaS) crowd computing platform. This RPA software automates the process of monitoring of data feed and helps you to manages crowd-sourced workers from global talent markets.
- Automate tasks by just press of a button
- Deploy bots as you need, to operate simultaneously for enterprise-scale automation
- Collaborate with multiple users across different workstations
- Automate across your team
Contextor is robotic process automation solution offers complete customer view, online help, and shares data between two or more applications.
- Automate tasks in real-time
- Ensure the proper sequencing of tasks
- Gather and maintain a contextual data collection
- Provide a contextual assistant/help
- The tool can n monitor the processes executed on the workstation.
Jacada RPA is a robust RPA tool that helps in Desktop Automation. It allows companies by automating time-consuming and error-prone, repetitive tasks.
- Automated processes conducted with the highest possible accuracy and unbeaten level of consistency
- Reduced Average Handling Time of your organization
- Helps you to increased first call resolution
Kryon Robotics process automation tool. It works on the cutting edge of RPA technology, driving innovation in the discovery of suitable automated processes.
- Helps you to Identify all of your processes that should be automated for time and cost savings
- Empower companies to accomplish their tasks with greater speed, accuracy, and efficiency
- Helps you to automate all your repetitive and time-consuming business processes
- Enhances productivity at every stage of your business processes
17) NICE Systems
NICE is a cloud and on-premises enterprise software solutions. This RPA tool helps any organizations to take firm and accurate decisions based on advanced analytics of structured and unstructured data.
- Increased Customer Satisfaction
- Improved productivity
- Better resource utilization
- Allows your employees are free to focus on high-value activities
Automata RPA solution can capture and process repetitive actions such as filling out online forms, communicating with other systems, and adapting to change or new situations.
- Automata can quickly assist with large volumes of business or customer transactions
- Robotic Transaction Processing
- Automated Desktop Transaction Recording and Monitoring
19) Redwood Software
Redwood RPA tool offers unattended robotic processes that are easy to create, simple to scale and fast to deploy. It provides many plug-and-play robots which provide instant connections to most standard applications.
- Automate simple and complex tasks
- Offer a unique network of services which can be used to robotize any process quickly.
- Three-tier landscape with automated promotion and audit trail
- All robotic and human interactions are stored automatically, which offers complete insight of all process activity.
- Allows you to Run, clone and edit bots
AutomationEdge RPA tool offers many essential technologies for automation of front office, middle office, back office and IT operations.
- Allows you to automate Excel spreadsheet procedures and activities
- Chabot is capable of interacting with customers and fulfills requests using Artificial Intelligence.
- Front, middle and back office automation
Foxtrot By Enable Soft is the faster way to create and run automated tasks for your organization. It offers many easy to use tools which automate tasks in hours and days rather than weeks and months.
- Designed for business users instead of technical experts
- Extensive library of actions helps you to create your automation.
- An easy method to create and run automated tasks for your organization
Verint is a Robotic Process Automation which automates all kinds of repetitive, time-consuming tasks. This solution offers software robots that can completely replace the need for manual processing.
- Helps you to reduce compliance risk by eliminating human error
- Increase processing capacity and speed
- Allows your employees to conduct quality works
- Helping reduce the errors which occur when employees manually complete difficult processes
23) Visual Cron
VisualCron is an automation, integration and task scheduling tool for Windows.
- Decreased cycle times and improved throughput
- Reduce errors while significantly increasing efficiency
- Offers great flexibility and scalability to your organization
- Round-the-clock availability
Latest Blog Post
What is the Best Programming Language for Robotics?
Need to program your robot but don’t know which language to choose?
Don’t know what languages are available?
There’s no simple answer, but here are the top 10 most popular programming languages for robotics.
Which is the best programming language? It’s a question that a lot of new roboticists will ask at least once in their career, but there’s no simple answer.
But, it’s a very reasonable question. After all, what’s the point of investing a lot of time and effort in learning a new programming language if it turns out you’re never going to use it?
If you’re new to robotics, you want to learn the programming languages which are actually going to be useful for your career.
Why you’ll never get a simple answer from roboticists
When I published the first version of this article in 2020, I knew it was going to be a controversial one. Since then, the huge number of comments below and many copycat articles published elsewhere on the web suggest that I was right…
… many people disagree as to what is “the best programming language for robotics.”
Unfortunately, you will never get a simple answer if you ask “What’s the best programming language for robotics?” to a whole roomful of robotics professionals (or on forums like Stack Overflow, Quora, Trossen, Reddit or Research Gate).
Electronic engineers will give a different answer from industrial robotic technicians.
Computer vision programmers will give a different answer from cognitive roboticists.
In the end, the answer which most intelligent people agree on is “it depends.”
This is the most realistic answer. It depends on what type of application you want to develop. It depends on what system you are using. It depends on your personal preferences.
But, it is also a pretty useless answer for the new roboticist who is trying to decide which language to learn first. You’re probably reading this article because you want to start programming robots and don’t know which language to choose.
Which programming language should I learn first?
My advice is not to ask which programming language is the “best”. A better question to ask is: Which programming language should I start learning now?
You will still get differing opinions, but a lot of roboticists can agree on the key languages.
But first, be clear on your justification for wanting to learn robot programming:
1. If you just want to get one robot up and running
If you’re only using a single robot for your business, the best language to learn is the one that will get you up and running as soon as possible. In this case, you might not even need to learn a programming language. For example, with hand guiding technology you can move a collaborative robot around manually. No text-based programming required.
2. If you want to start a career in robotics
The most important thing for career roboticists is to develop “The Programming Mindset” rather than to be proficient in one specific language, as I explained in the article about essential robotic skills.
In many ways, it doesn’t really matter which programming language you learn first. Each language that you learn develops your proficiency with the programming mindset and makes it easier to learn any new language whenever it’s required.
In this case, learn whichever language makes the most sense for your next project.
How I drew conclusions for this article
The original version of this article — one of our most popular articles ever — was based on both my experiences in robotics and those of my colleagues combined with many opinions that I had found in online forums.
For this updated version of the article, I’ve brought in some more objective data about the most popular programming languages among engineers and the most common programming languages at the time of writing. I’ve also researched the newer languages that have been popping up since the first version of this article.
This new data has changed some of the items on the list, but not much. The same programming languages remain as popular as they were when I wrote the first version.
Top 10 Popular Programming Languages in Robotics
There are over 1500 programming languages in the world, which is far too many to learn.
Here are the ten most popular programming languages in robotics at the moment. If your favorite language isn’t on the list, please tell everyone about it in the comments! Each language has different advantages for robotics. The way I have ordered them is roughly in order of importance from least to most valuable.
Pascal was one of the first programming languages that I ever learned. However, that’s not why I’ve included it here. It is the basis for several of the industrial robot languages (see number 8 below). As a result, it’s still quite a good starting point if you are going to be programming industrial robots.
Pascal is a basic language (literally based on the language BASIC) and was designed to encourage good programming practices.
These days, Pascal is too outdated to be good for everyday use. However, it can be useful if you want to become familiar with other industrial robot languages without becoming tied to one particular robot brand.
A brand new entry to this list, Scratch is used by thousands of budding roboticists around the world every year. This visual programming language is specially designed for new programmers — targeted at users aged 8 to 16 — and is often the language of choice in school technology classes and robotics clubs.
Although you’re probably not going to write any industrial robot programs in Scratch, it’s an incredibly good and popular language for complete beginners and is paving the way for many of our future robotics engineers.
8. Industrial Robot Languages
Almost every robot manufacturer has developed their own proprietary robot programming language, which has long been one of the problems in industrial robotics. You can become familiar with several of them by learning Pascal. However, you are still going to have to learn a new language every time you start using a new robot brand.
ABB has its RAPID programming language. Kuka has KRL (Kuka Robot Language). Comau uses PDL2, Yaskawa uses INFORM and Kawasaki uses AS. Then, Fanuc robots use Karel, Stäubli robots use VAL3 and Universal Robots use URScript.
In recent years, more general-purpose programming options like ROS Industrial, manufacturer agnostic offline programming, and hand guiding have started to provide more standardized options for programmers. However, if you are a technician, you are still more likely to have to use the manufacturer’s language.
7. LISP and Prolog
Artificial Intelligence (AI) has really been gaining in popularity recently. This means that AI programming languages like LISP and Prolog are starting to make their way back into people’s programming toolkits.
LISP is the world’s second oldest programming language (FORTRAN is older, but only by one year). Parts of ROS (the Robot Operating System) are written in LISP, although you don’t need to know it to use ROS.
Prolog is a logic programming language and allows programmers to represent “knowledge” in a form that an AI algorithm can understand. Prolog was used as part of the programming in IBM’s Watson AI.
It is also possible to program artificial intelligence using some of the other languages on this list and more that are not listed. However, LISP and Prolog remain at the core of some AI implementations and certainly deserve their place on this list. It’s also worth remembering that robotics and AI are not the same thing.
6. Hardware Description Languages (HDLs)
Hardware Description Languages are basically a programming way of describing electronics. These languages will be very familiar to electronic engineers who create the low-level electronics of robots.
HDLs are commonly used to program Field Programmable Gate Arrays (FPGAs). These devices allow you to develop electronic hardware without having to actually produce a silicon chip, which makes them a quicker and easier option for some development tasks.
If you don’t create prototypes of robotic electronics in your job, you may never use HDLs. Even so, it is important to know that they exist as they are quite different from other programming languages. For one thing, all operations are carried out in parallel, rather than sequentially as with processor-based languages.
MATLAB (and its open-source relatives like Octave) is very popular with some robotic engineers for analyzing data and developing control systems. It is used extensively in research and data processing. It’s also used extensively in some university courses.
For robotics, there is also a very popular Robotics Toolbox for MATLAB. I know people who have developed entire robotics systems using MATLAB alone. If you want to analyze data, produce advanced graphs or implement control systems, you will probably want to learn MATLAB.
C# is a proprietary programming language provided by Microsoft. I include C#/.NET here for two reasons:
- It is the primary language of the Microsoft Robotics Developer Studio. If you are going to use this system, you’re probably going to have to use C#.
- It is used as the basis for some Virtual Reality engines, like Unity, which are growing in popularity right now.
C# is not the easiest option to learn first as it is a complex language. I would usually recommend learning C/C++ first. However, it is certainly necessary in some areas of robotics.
If you come to robotics from a computer science background (and many people do) you will probably already have learned Java first.
As an electronics engineer, I have never understood Java. I’ve always preferred languages that allowed for lower-level programming and more control, like C. This is a good example of how people from different disciplines within robotics have different programming preferences — just because I don’t like it doesn’t mean you shouldn’t.
Like C# and MATLAB, Java is an interpretive language, which means that it is not compiled into machine code. Rather, the Java Virtual Machine interprets the instructions at runtime, allowing you to use the same code on many different machines.
Java is quite popular in some parts of robotics. It’s apparently one of the core languages of several modern AIs, including IBM’s Watson and AlphaGo.
Python is on a roll at the moment. According to statistics it is has grown rapidly to become one of the top languages.
One of the reasons for its popularity in robotics is probably that Python (and C++) are the two main programming languages found in ROS.
The prime focus of the language is ease-of-use. Many people agree that it achieves this very well. Python dispenses with a lot of the usual things which take up time in programming, such as defining and casting variable types. Like Java, it is an interpreted language.
There are also a huge number of free libraries for Python which means you don’t have to “reinvent the wheel” when you need to implement some basic functionality. And since it allows simple bindings with C/C++ code, the performance-heavy parts of the code can be implemented in these languages to avoid performance loss.
With more and more robotics-friendly electronics now supporting Python “out-of-the-box” (e.g. Raspberry Pi), we are likely to continue to see a lot more Python in robotics.
Finally, we reach the Number 1 programming language in robotics!
Many people agree that C and C++ are required languages in robotics. Why? Because a lot of hardware libraries used in robotics use one of these languages. These libraries allow interaction with low-level hardware, allow for real-time performance and are very mature programming languages. These days, you’ll probably use C++ more than C, although C remains one of the most efficient programming languages available.
C/C++ are not as simple to use as, say, Python or MATLAB. It can take quite a lot longer to implement the same functionality using C and it will require many more lines of code. However, as robotics is very dependent on real-time performance, C and C++ are probably the closest thing that we roboticists have to “a standard language”. This is true even despite the growing popularity of Python.
If you take away just one thing from this article…
Many people have used this article to say that they should learn C/C++ or Python first.
This conclusion may be true…
… however, let me give you just one piece of advice:
Learn whichever programming language makes the most sense for you right now.
The most important thing is to develop your “Programming Mindset”. Learn as many programming languages as you can. The more you learn, the better you will be at programming. Just because I’ve listed these ten languages doesn’t mean that you have to learn all of them, or indeed any of them. The most important thing is to find a language that feels natural for you and fits with your robotic hardware.
And if you really want a recommendation…
If you must push me for a recommendation, I would suggest that you want a language that allows you to develop programs quickly and easily, so that you can focus more on developing functionality.
For this reason, I would recommend learning Python first. This is just my own personal opinion. If another language makes more sense for you, then learn that instead. However, Python is an amazingly straightforward language to learn and hugely powerful thanks to the many, easily-accessible libraries.
I have heard many accounts from (already experienced) programmers who learned Python in a couple of days and were immediately converted to it for almost all of their programming needs. As one guy said, “I can produce usable code in Python as fast as I can type.”
After you’ve gotten reasonably proficient using Python, I would personally recommend learning C, followed by C++. You will need it to interface with a huge majority of robotic hardware drivers.
And if you’re under 16 years old and/or have never programmed before… learn Scratch first. It’s great!
Have we left out your favorite programming language? Which programming language did you learn first? Which do you use most often when programming robots? Tell us in the comments below or join the discussion on LinkedIn, Twitter or Facebook.
7 Binary Options
One of the latest popular trends when it comes to binary option trading is the use of auto trading robots. These are software programs that automatically place trades for the investor based on parameters they program into the software. They are programmed to automatically trade such assets as currency pairs and indices. They can be used on several different binary option brokers like Banc de Binary.
Why is binary option trading getting so popular?
It is becoming used more often to do market trades because of its versatility and the ability of the trader to minimize risk. It is also traded on shorter time frames than most market trades, so the investor sees the results of their trading much faster. There either win or lose, easy to understand scenario of the trade is also very appealing to investors.
Auto trading robots only expand upon the convenience of trading binary options. They have made it easier for people to still include trading in their busy lives and made their trades more profitable even though they are spending less time researching and analyzing.
Even the most veteran traders can use a little help from time to time and auto trading software such as the Binary Option Robot can easily provide that help.
How does the Binary Option Robot work?
Most traders know what assets they like to trade and the characteristics they like to trade them on. They simply input this information in the Binary Option robot software and when the robot identifies a scenario where the input information matches, it will then automatically make the trade.
The software contains three popular trading systems it can use to automatically place trades. The Classic System with its preset trading amount or the systems that trade variable amounts, which are the Fibonacci Retracement and the Martingale System (Fibonacci increases trading amounts after losses and decreases trading amounts after winnings; Martingale does exactly the opposite).
The Binary option Robot works on both Mac and Windows driven PC’s and will also work on most mobile devices and tablets.
Have you tried automated trading yet?
Other recommended auto trading robots:
There’s a lot of talk about the rise of robots in the workplace lately. No, you haven’t stepped into a sci fi flick and your new co-worker isn’t going to look like C-3PO. The robots that are making waves in the business world are software robots built using a robotic process automation solution.
What is a Software Robot?
The truth is that this kind of “robot” is just a new name for a familiar concept. Software robots, or bots, usually refer to what most people know as agents—individual devices running the automation solution. A robot can be installed on a PC, a physical server, or a virtual machine.
Bots are great employees. They don’t make mistakes, they don’t need to go home at night, and they don’t take vacation days. Handling the “robotic” tasks your skilled human employees hate doesn’t bother them. When you need more help, new robots can be added (or existing robots configured in a digital workforce to streamline new tasks) within minutes. If you need to scale back in the off-season, you can retire a few robots without needing to lay off any human workers.
Now that software robots are becoming more popular, you might hear some fearmongering about robots coming for your job. In reality, robotic process automation provides better opportunities for human employees by taking over tedious, manual, tasks and freeing up time for more strategic work that adds value to the business.
What Processes Can Software Robots Automate?
A key benefit of robotic process automation is its flexibility. If you have a repeated process—even if it spans multiple systems or requires if/then logic—your digital workforce of software bots can easily take care of it. In some cases, it’s best to automate a process end-to-end. In other situations, your bots can work alongside the human workforce.
While RPA can be used in almost any part of the business, there are a few areas where software robots are known for making a big difference in operations.
Here are the top seven software robots to consider for your business:
1. Website Interaction Bot
The internet is supposed to make our lives easier, but sometimes it can create a lot of work. If you have human employees (or risky custom scripts) handling repeated web tasks like logging into a website to upload files or collecting daily data from multiple sites, get some help from a robot.
Before RPA Every day an employee logs into a trading partner’s website, navigates through several pages, enters credentials, and downloads files.
After RPA Every day a robot logs into the website, navigates through several pages, enters credentials, downloads files, and notifies the human employee that they are ready.
2. Data Management Bot
Data is critical to running any modern business, but most organizations still struggle with the manual work involved in managing the data they collect. A data management robot can extract, manipulate, and utilize data from a variety of sources. Get assistance from a digital employee for tasks like entering data into multiple reports or scraping PDF information.
Before RPA Every day an employee logs into a website, copies financial data from the site and pastes it into an Excel report. Then the employee uploads the report to SharePoint.
After RPA Every day a robot logs into a website, copies financial data from the site and pastes it into an Excel report. Then the robot uploads the report to SharePoint.
3. IT Services Bot
IT services needs human employees for their problem solving abilities and communication skills. Software robots prevent them from getting bogged down in high-volume tasks that are simple, but repetitive.
Before RPA A request comes in for a password reset. Between more urgent tasks, an employee finds time to complete the request.
After RPA A request comes in for a password reset. A robot intercepts the request, recognizing it as an easy, rules-based task, and resets the password.
4. Human Resources Bot
Human resources employees should be all about people—recruiting them, training them, and them be successful at your company. Unfortunately, skilled HR staff often spend their days bogged down in paper processes instead. Software robots can give HR an assist throughout the entire employee lifecycle, freeing the HR team up to do what they do best—work with people.
Before RPA A new employee joins the company. He fills out a variety of forms, often asking for redundant information. An HR employee uses this information to create an IT support ticket. IT provisions the new user in Active Directory and VMWare and completes the ticket. HR emails the employee’s new manager that the employee has been successfully onboarded.
After RPA A new employee joins the company. He fills out a form which is automatically synced with other forms asking for the same information. A software robot reads the information on the form and uses it to provision the employee in Active Directory and VMWare and email the employee’s manager.
5. Claims Processing Bot
Claims processing involves a high volume of paperwork and complicated workflows. Let your software robots streamline each step in your existing process—processing incoming forms, validating eligibility, notification, payment, and more.
Before RPA An employee logs into a claims processing system and checks for new claims. The employee downloads the claims, verifies them, and loads them into an EDI system. Then the employee coordinates the benefits. If there is any exception or problem, it is set aside for another employee to handle later. The first employee calculates payments and finalizes the claim.
After RPA A robot logs into a claims processing system, downloads and verifies any new claims, and loads them into an EDI system. Then the robot coordinates the benefits. If there is any exception or problem, the claim is sent to the human employee to look at. The robot takes care of the rest.
6. Accounts Payable Bot
Almost all businesses deal with sending and receiving invoices. Software robots can be configured to automatically process invoices upon arrival, whether they arrive electronically or on paper. The robots won’t ever lose track of a form or make a calculation error.
Before RPA An invoice arrives from a vendor by email. An employee downloads the attachment, matches the invoice against a purchase order in the ERP system, and puts the invoice into the proper queue for processing.
After RPA An invoice arrives from a vendor by email. A robot uses OCR to read the invoice, match it to the purchase order, and route it to the proper queue for processing.
7. Call Center Bot
The best call center customer service will always be provided by human employees. But call center staff often struggle to quickly access customer and order information in multiple systems and update records on the fly. A digital workforce of RPA bots accessing and updating information helps your human workforce provide the best possible service.
Before RPA A customer calls to ask about a problem with her order. The human customer service representative talks to the customer while simultaneously clicking through multiple systems to find the customer’s information, the status of the order, and her order history. The customer is forced to wait for the representative to find each piece of data. After the call, the representative takes the time to add new information acquired on the call to the database.
After RPA A customer calls to ask about a problem with her order. The robot presents the representative with all the data he needs to provide quick and friendly service. The representative then moves on to another call while the robot updates the database.
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